Summer House at Villa Gardens: Making Connections

This is the final blog in a three-part series featuring Summer House at Villa Gardens. Visit our archives to read about the innovative care philosophy and life enrichment programming at this unique memory care neighborhood at Villa Gardens Retirement Community in Pasadena, California.

by Katherine Kennedy, MSG

As the manager of Summer House at Villa Gardens, every day I have the opportunity to witness smiles of joy on the faces of our residents as they experience and discover the many life enrichment opportunities we offer. It’s why I do what I do. Yet, many family members seem to miss out on this experience. For some, there is a feeling of weariness and being disconnected that often accompanies anticipatory grief, since some have been on the dementia care journey for close to 20 years. For others it’s due to the perception of memory care as strictly biomedical.

In the early days when Summer House at Villa Gardens first opened, in spite of everything we aspired to create, I felt something was missing. I soon came to realize it was that essential connection with family members; that a vital part of the care-equation should be to offer them support, education, and additional community resources. Positive connections between family and care partners were what could fuel the success of a resident-centered care philosophy. These important connections could encourage positive and possibly transformational engagement opportunities for our residents. We needed a way to make that happen.

Bringing in community leaders in dementia care as guest speakers and hosting quarterly care conferences are just a few of the ways we make connections with families and offer support. This month, for example, our guest speaker from the USC Family Caregiver Support Center will be discussing self-care for family caregivers. We also wanted the ability to share the positive aspects of daily life with our residents’ families. By introducing the The Memory Kit app to our family members we have been able to share precious moments captured throughout the day through photos stored privately within the app. This kind of sharing allows us to celebrate everyone as a group, while also highlighting residents as individuals.

In an effort to continue to grow our family connections, we’ll soon be inviting our family members to participate in activities using It’s Never 2 Late (iN2L), a 70-inch interactive smartboard. By creating personalized “My Pages” for each resident, families can use iN2L to upload photos and videos to their loved one’s page that can then be viewed on the smartboard. Family members will also be invited to use the smartboards alongside residents to engage in residents’ favorite iN2L programs and activities (see Part 2 of this blog series).

Through the use of these innovative tools and a holistic approach to memory care, we’ve found that we’re not only able to offer stimulating activities customized to our resident needs, but that we can begin to bridge the gap between residents and care partners, residents and families, and care partners with each other as we work together to create a supportive and nurturing environment at Summer House at Villa Gardens. 

In observance of National Alzheimer’s Awareness month in November, we are proud to highlight this three-part blog featuring Summer House at Villa Gardens, a memory care neighborhood. Read more about our care philosophy in Part 1 of this series and our innovative approach to Life Enrichment in Part 2.

Katherine Kennedy graduated with a master’s of science in gerontology from USC in 2015 and received a bachelor’s of science in psychology from Santa Clara University. While in graduate school, she worked at the USC Family Caregiver Support Center helping caregivers of adults with brain impairment and completed her graduate internship with Belmont Village Westwood as its operations intern and activities assistant with a focus on memory programs. After graduation, she worked at Alzheimer’s Orange County in the Outreach and Advocacy Department facilitating community outreach projects related to dementia education and advance care planning, as well as became involved as an advisor for The Memory Kit, an app that seeks to unite care partners in celebrating a loved one or a community group. Katherine is now the Summer House manager and administrator in training at Villa Gardens, a Front Porch retirement community where she manages and oversees the care of and therapeutic programming for 19 individuals with Alzheimer’s and related dementias and the care partners who work to accomplish the programs.

Skype Socials Offers New Opportunities to Individuals with Dementia

Every Friday, Kristy and Jayn get together for a Skype video chat. The conversation drifts easily from stories about their families to reflections on their very different upbringings, and then, always, to their mutual passion: cooking. But what makes this conversation somewhat unique is that Jayn has dementia and is living in a memory care neighborhood and Kristy is a 20-something graduate student.

Kristy connected with Jayn, who lives at Summer House at Wesley Palms, through “Skype Social,” a Front Porch Center for Innovation and Wellbeing video chat project that helps connect Front Porch employees and volunteers, like Kristy, with residents to create meaningful and engaging conversations.

“I have to admit, I had some preconceived notions of how a Skype chat would go,” Kristy said. “I didn’t have a lot of experiences with seniors other than my grandparents and I wasn’t sure how much we’d have to talk about because of our age difference.” But after almost six months of chatting, Jayn and Kristy haven’t come close to running out of things to say. “I’ve learned a lot from our friendship,” Kristy said. “It’s given me a deeper insight on my life. Her wisdom and experience gives me a different perspective than my peers.”

On a recent trip to San Diego, Kristy decided it was time to finally meet her Skype pal in person. She was nervous that Jayn, because of her condition, might not remember her, but when Jayn saw Kristy she recognized her friend immediately.

“I could see the thrill in Jayn’s eyes - it was a moment I’ll never forget,” Kristy said. “From my own experience of having a family member with dementia, I understand how precious this was.”

According to Julie Santos, project coordinator for Skype Social, the key to the video chat’s success lies in fostering two-sided relationships. “The volunteers have to be open and willing to answer personal questions,” Julie said. “This builds trust with the residents.” Prior to Skype Social a majority of resident participants had never used Skype or any form of video chat software. However, Julie explains, “Having this experience with volunteers not only helps nurture connections and relationships outside of the community, but it also opens up the conversation with family members about using video chat to connect with their love ones when they’re not able to be there in person.”

Recently, Jayn started Skyping with her son who lives in San Diego and the two are planning on setting up a session with family overseas.

Ndinda Spada, life enrichment specialist at Summer House, reflects on the success of the program. “Residents love the face-to-face interaction.” She and her team are now expanding their use of Skype to include group chats which focus around a series of story-prompting questions from LifeBio (a Front Porch partnership program) to initiate discussion.

For Kristy and Jayn the benefits are on-going as their friendship continues to grow and deepen. As Kristy explains, “Making connections shouldn’t be limited by age, otherwise we miss these opportunities to establish truly meaningful friendships. “


Kristy (Chun-Chi) Huang is an intern for the Front Porch Center for Innovation and Wellbeing (FPCIW) and is currently pursuing a master’s degree in Aging Services Management at the University of Southern California, Davis School of Gerontology. Interested in becoming a volunteer at FPCIW? Contact Julie Santos, FPCIW Project Coordinator at jsantos@frontporch.net.