Wednesday, May 16, 2018

Fresh Ideas: Innovation and Collaboration in Action

Fresh - new, additional, further, invigorating, newly created, harvested, bold, cool. These are powerful, inspiring words not to be taken lightly. This is why at Front Porch we call our annual program Humanly Possible® “Fresh Ideas.

The Humanly Possible® “Fresh Ideas” Action Projects begin by gathering each mind in each department throughout the entire organization to brainstorm how to improve our services to those we serve inside or outside our communities. Themes vary by year. The focus for 2017 action projects was to “inspire engagement to those we serve inside or outside our communities.”

From the Front Porch Humanly Possible® handbook …

“Today, more than ever, we need every mind, every discipline, every level of our company working together on what’s possible, what’s achievable, and what’s next. Because, no matter the job title or department, each person is a wellspring of experience, insight and possibility— and a crucial contributor to every challenge and opportunity we confront and embrace.”

“Fresh Ideas” empowers our greatest resource – our people – and builds upon the innovative spirit that has long existed through out Front Porch. When everyone has a voice in giving ideas and choosing an idea, support, buy-in and excitement occurs.

“Fresh Ideas' encourages us to come up with solutions,” said Paulina Zarzuela, an LVN at Kingsley Manor. “We come up with unique and different ideas to help residents and employees.”


After getting feedback from meaningful conversations with a sampling of those who may have a stake in or be affected by the project, each department’s project is put into action. In 2017, Front Porch departments created 53 “Fresh Ideas” action projects.

“Fresh Ideas” are more than just implementing a project. “Fresh Ideas” are about collaborating, sharing and learning from one another. “Fresh Ideas” projects have potential to bubble-up and expand by being replicated in another department or at other Front Porch communities.


Built into the process is providing multiple venues for the “Fresh Ideas” to be shared. Each community holds a “community share” where all staff and residents can see displays about each of the projects and makes inquiries. Department teams and residents learn what other teams worked on and what the motivation was for their “Fresh Idea.” At the Carlsbad By The Sea community share, residents learned how the housekeeping team began a creative and informative way to introduce new residents to each housekeeping team member. Each team member completes an information card with his or her name, where her or she is from, how long he or she has been at Carlsbad By The Sea and his or her “heartfelt why” they do what they do. All cards are displayed together like a family tree in the hallway by the housekeeping office. A new resident receives a copy of the card with his or her assigned housekeeper. 

At the Walnut Village “community share” residents learned how the dining room partnered with the church next door to help feed low-income families within the outside community. Staff at Walnut Village cook, transfer and serve lunch to 40-80 people at the church monthly.

At the Sunny View “community share” residents learned how the maintenance department, to improve work order communication, started using door hangers with “Work in Progress” on one side and a service log on the other side.

As a culmination, Front Porch hosts a “regional share” event where representatives from each Front Porch department gathers to share its “Fresh Ideas” with one another. Presenters and participants include team members from all parts of the organization, including cooks, directors, housekeepers, presidents, transportation coordinators and CNAs. Frequently the presenter is a team member who helped implement the “Fresh Idea” and may have even come up with it. That ownership, pride and enthusiasm emulates through them and becomes contagious. 

Some of the “Fresh Ideas” community team members learned about included …

The Claremont Manor dining room team hosting a food show for residents with 30 different items to sample from food vendors. “This proved such a success with our residents that we plan to have this as an annual event,” said Wayne Scott, dining services director at Claremont Manor.

The Front Porch Home Office finance team provided its services of free gift wrapping for the
residents for the holidays. One December afternoon, the team visited Kingsley Manor with all supplies for a wrapping station. Residents brought gifts to be wrapped, and the team also picked-up and delivered the wrapped items back to some residents’ accommodations. “Residents appreciated the gift wrapping assistance and continue to talk about the joy of interacting with the Home Office team members,” said Lexie Alexander, director of resident services at Kingsley Manor. The residents who didn’t receive wrapping assistance still enjoyed the cheerful visit during the holidays.

Bold, new and cool projects are all around but more importantly, presenters talked about how inspiring projects were and how much fun they had implementing them. High-fives literally all around at the “regional share.”

The “regional share” involves more than celebration and a notepad filled with inspiring ideas. At Front Porch, We Take Action!

The “regional share” concluded with each community gathering together to commit to bringing back a new “Fresh Idea” to its own community. Huddled together each team member shared his or her top three and why they could be a good match for his or her community. Debates, discussions and voting occurred to choose one “Fresh Idea” to commit to. Each community stood up to proclaim the “Fresh Idea” that it would take back to bloom at its community - as imitation is the highest form of flattery. 


Some of the “Fresh Ideas” chosen to imitate and bubble up through Front Porch included …

Carlsbad By The Sea’s “happy stairwell.” Ignited by residents’ requests to have more interesting stairwells, Carlsbad collected inspirational quotes from residents to enliven the stairwell. Ashley Parker, a driver at Carlsbad By The Sea, shared, “Implementing the ‘happy stairwell’ resulted in residents and staff using the stairwells more often. A nice bonus for getting some steps in.”

Walnut Village’s “non-contact boxing” was targeted for residents with Parkinson’s disease but open to all. Initiated by Emmanuel Solis, a Wellbeing Coach at Walnut Village and a boxer himself, boxing workouts improve balance, improve hand-eye coordination and decrease reaction time; a perfect fit and meaningful for residents with Parkinson’s disease. “All we had to do was purchase boxing gloves and hit mitts. Let’s just say it’s been a ‘hit’ with the residents,” said Ryan Fillingane, wellbeing director at Walnut Village.

Kingsley Manor Care Center’s “music in the shower” for care center residents who have anxiety when bathing. A “Fresh Idea” inspired by a CNA involving the life enrichment team, CNAs and residents collaborating to create individualized playlists for each resident in the Care Center. Using a digital music player and a waterproof carrier and speaker, residents can listen to their favorite songs while bathing. As Ripsime Janikyan, director of social
services, admissions and marketing at Kingsley Manor Care Center, shared, “The individualized music helps residents remain calm. We have seen a huge difference in our residents.” Ripsime continued, “A long-term resident who had high anxiety when bathing now talks about her childhood and how her mom used to always sing the song to her.” 

As per the Front Porch Humanly Possible® handbook, “The world today is filled with zillions of mindboggling examples of our collective ingenuity and perseverance. And almost every discovery, invention, development and advance began with a ‘what if’ moment—a glimpse into what could be … It is up to us to see these challenges as opportunities, and rise to the occasion.”  

“Fresh Ideas” brings a breath of fresh air to Front Porch. The possibilities, those “what-if” moments, are limitless. “Fresh Ideas” provide energy, excitement, vigor to team members, but the true gift is improving the daily lives of the remarkable people we are honored to serve.

 

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